Terms & Conditions

Last Updated: October 2025

Brand Name: 360 Bharat Craft

Website: https://360bharatcraft.com

Welcome to 360 Bharat Craft (“we,” “our,” “us”).

These Terms & Conditions (“Terms”) govern your access to and use of our official website https://360bharatcraft.com (the “Site”), and your purchase of any custom apparel, merchandise, or lifestyle products from us.

By visiting or shopping on our website, you agree to comply with and be bound by these Terms. If you do not agree with any part of these Terms, please do not use our Site.

1. About 360 Bharat Craft

360 Bharat Craft is an Indian Direct-to-Consumer (D2C) brand offering an exclusive range of clothing, custom-crafted merchandise, and lifestyle items inspired by India’s rich culture, spirituality, and traditions. We collaborate with skilled artisans and modern print-on-demand fulfilment partners to deliver quality garments. Our goal is to bring trend-driven, culturally meaningful fashion from across India to your doorstep.

2. Eligibility

To use our website, create an account, or make purchases:

  • You must be at least 18 years of age, or accessing the site under the direct supervision of a parent or legal guardian.
  • You must provide accurate, current, and complete account and contact information.
  • We reserve the right to suspend or terminate any account that provides false information or engages in fraudulent, abusive, or suspicious activity.

3. Product Information & Representations

We strive to ensure all product details, images, prices, and descriptions listed on our website are accurate and transparent. However, please note:

  • Product colors may vary slightly due to screen resolutions, display settings, individual monitor calibrations, or studio lighting during photography.
  • Minor variations in measurements, prints, or fabric textures can naturally occur in custom-crafted or print-on-demand products.
  • Product availability is subject to real-time inventory levels and may change without prior notice.
  • We reserve the right to correct any inadvertent typographical errors, update product descriptions, or modify pricing at any time without prior notice.

4. Pricing and Payment

  • All prices listed on our website are in Indian Rupees (INR) and are inclusive of applicable Goods and Services Tax (GST) unless explicitly mentioned otherwise.
  • We accept secure online payments through authorized gateways, including Credit/Debit Cards, UPI, Net Banking, and popular wallet services like Razorpay, PayU, or Stripe.
  • Your sensitive payment details are securely encrypted and handled directly by trusted third-party payment gateways; we do not store or process financial card information on our servers.
  • We reserve the right to cancel or refuse any order in the event of an obvious pricing error or technical glitch on the listing page.

5. Order Acceptance & Cancellation

Once you successfully place an order, you will receive an automated email confirmation from support@360bharatcraft.com. However, formal order acceptance and processing are subject to:

  • Product availability and print readiness
  • Successful payment authorization and verification
  • Verification of shipping details and contact information

We reserve the right to cancel any order under circumstances including, but not limited to:

  • Product going out of stock or failing quality control checks
  • Payment transaction failure or suspected unauthorised use
  • Technical errors in pricing, inventory count, or product representation
  • Detection of fraudulent or suspicious customer activity

If your order is cancelled by us after successful payment, the full amount will be refunded to your original payment method within 5–7 business days.

6. Shipping & Delivery

  • Because our items are custom-processed through a Print-on-Demand model, orders are typically printed and dispatched within 2–5 business days and delivered within standard transit windows based on your location.
  • Unforeseen shipping delays may occasionally occur due to extreme weather, regional restrictions, or courier network disruptions.
  • You will receive a tracking link via email and/or SMS once your package has been dispatched.
  • Free shipping options may apply on prepaid orders above specified thresholds (such as ₹999), while nominal fees apply to smaller orders as outlined at checkout.
  • For comprehensive details, please refer to our full Shipping Policy.

7. Returns, Refunds & Exchanges

  • We want you to be completely satisfied with your purchase from 360 Bharat Craft.
  • If you wish to raise a return or exchange request, it must be initiated within the designated return window following delivery, provided that:
    • The item is unused, unwashed, free from odours, and in its original packaging with all product tags fully intact.
    • Certain customised or hygiene-sensitive items may be non-returnable as specified on the product page.
  • Approved refunds are processed back to your original payment method within 5–7 business days following item inspection at our facility.
  • For detailed guidelines, conditions, and step-by-step procedures, please refer to our dedicated Return & Refund Policy.

8. Intellectual Property Rights

All content featured on this website — including text, graphic designs, logos, product mockups, artwork, videos, layout, and product photography — is the exclusive intellectual property of 360 Bharat Craft and is protected under applicable Indian copyright, trademark, and intellectual property laws.

You are strictly prohibited from:

  • Copying, reproducing, duplicating, downloading, or redistributing any website content or proprietary artwork without prior written consent.
  • Using our brand name, logo, or product imagery for any commercial, unauthorised, or misleading purposes.
  • Unauthorised use of our intellectual property will result in immediate legal action.

9. User Accounts & Security

When you register or create an account on our site:

  • You are solely responsible for maintaining the strict confidentiality of your login credentials, password, and username.
  • You agree to accept full responsibility for all activities, orders, and interactions that occur under your account.
  • You must notify us immediately at support@360bharatcraft.com if you suspect any unauthorized access or security breach of your account.
  • We reserve the right to suspend or terminate accounts that violate these Terms or engage in misuse.

10. Limitation of Liability

To the fullest extent permitted by applicable law, 360 Bharat Craft shall not be held liable for:

  • Any indirect, incidental, special, or consequential damages arising directly or indirectly from the use of our website or products.
  • Delivery losses or transit delays caused by third-party courier partners or logistics networks.
  • Issues, damages, or shrinkage caused by customer misuse, failure to follow garment care instructions, or intentional alterations.
  • Our total cumulative liability for any verified claim shall under no circumstances exceed the total monetary amount actually paid by you for the specific product in question.

11. Indemnification

You agree to defend, indemnify, and hold harmless 360 Bharat Craft, its directors, founders, employees, and affiliates from and against any claims, liabilities, damages, losses, or expenses (including reasonable legal fees) arising out of or in any way connected with:

  • Your breach or violation of these Terms
  • Your misuse of our website, services, or custom products
  • Your violation of any applicable laws or the rights of any third party

12. External Links and Third-Party Services

Our website may occasionally contain links to external third-party websites or services (such as courier tracking portals, social media platforms like Instagram or Facebook, or external payment gateways).

We do not endorse, control, or assume responsibility for the content, privacy policies, practices, or reliability of any external websites. We encourage you to read their respective terms and privacy policies before engaging with them.

13. Promotions, Discounts & Offers

From time to time, we may run promotional campaigns, seasonal discounts, or issue coupon codes. All such offers are governed by:

  • Specific validity windows, minimum purchase values, and campaign terms mentioned at the time of the offer.
  • Non-combinability with other active promotional codes unless explicitly permitted.
  • The absolute right of 360 Bharat Craft to modify, pause, or withdraw any promotion at any time without prior notice.

14. Termination of Service

We reserve the right to suspend, restrict, or terminate your access to our website or services at any time, with or without prior notice, for any reason, including:

  • Breach or violation of these Terms
  • Suspected fraudulent, abusive, or illegal activity
  • Critical technical, operational, or security issues

Upon any termination, your right to use our website and services will cease immediately.

15. Governing Law & Jurisdiction

These Terms & Conditions shall be governed by, interpreted, and construed in accordance with the laws of India.

In the event of any disputes, disagreements, or claims arising out of these Terms & Conditions, they shall be subject to the exclusive jurisdiction of the competent courts located in Kolkata, West Bengal, India.

16. Contact Us

If you have any questions, clarifications, or concerns regarding these Terms & Conditions, please feel free to reach out to our support team:

17. Updates to These Terms

We may update, revise, or modify these Terms & Conditions from time to time to reflect changes in our business operations, product lines, or legal requirements.

All updates will be published directly on this page with a revised “Last Updated” date. Your continued use of or browsing on the website after such modifications constitutes your formal acceptance of the revised Terms.

Compliance Note

This document has been structured to align with applicable laws and regulatory frameworks in India, including:

  • The Consumer Protection (E-commerce) Rules, 2020
  • The Information Technology Act, 2000
  • Applicable GST guidelines and e-commerce commercial regulations in India