Frequently Asked Questions (FAQs)

Welcome to the 360 Bharat Craft Help Centre! Here, weтАЩve compiled answers to the most common questions. If you donтАЩt find your answer here, feel free to contact us at support@360bharatcraft.com.

ЁЯЪЪ 1. Shipping & Delivery

Q: Do you ship across India? A: Yes! We deliver nationwide. Metro cities usually receive orders in 2тАУ4 business days, while Tier 2/3 cities and rural areas may take 3тАУ7 business days.

Q: Do you offer free shipping? A: Yes, we love our customers! We offer 100% Free Standard Shipping on all prepaid orders across India.

Q: How can I track my order? A: Once your custom order is printed and shipped, youтАЩll receive a Tracking ID via email and SMS. You can also track it directly on our тАЬTrack Your OrderтАЭ page.

ЁЯТ│ 2. Payments & Promotions

Q: What payment methods do you accept? A: We accept multiple secure payment methods including:

  • UPI (Google Pay, PhonePe, Paytm, etc.)
  • Credit/Debit Cards (Visa, Mastercard, RuPay)
  • Net Banking & Wallets

Q: Is my payment information safe? A: Absolutely! All payments are processed through trusted, RBI-approved gateways, and your data is 100% encrypted via SSL.

Q: Can I use multiple coupons at once? A: Unless stated otherwise, only one promotional coupon code can be applied per order at checkout.

Q: Do discounts affect returns/refunds? A: Yes, if a refund is approved, it will be processed for the exact amount you actually paid after applying the discount, not the original MRP.

ЁЯЫНя╕П 3. Orders & Cancellations

Q: How do I place an order? A: Browse our collections on 360bharatcraft.com, select the items you like, check the Size Chart carefully, choose your size and quantity, and click тАЬAdd to Cart.тАЭ Proceed to checkout, fill in your shipping details, and complete the payment safely.

Q: Can I modify or cancel my order after placing it? A: Because our products are custom-printed just for you, we process orders quickly! You can only modify (change size/address) or cancel your order within 12 hours of placement (before it goes into printing). Once printed or shipped, changes and cancellations are not possible. Contact us immediately at support@360bharatcraft.com for help.

ЁЯУП 4. Sizing, Returns & Defective Items (POD Policy)

Q: How do I choose the right size? A: Please refer to our detailed Size Guide available on every product page. Since every item is printed specifically for you, taking a quick measurement ensures a perfect fit and avoids wastage!

Q: Can I return or exchange my product if the size doesn’t fit? A: Because we operate on a Made-to-Order model, we generally do not offer free returns or exchanges for size mismatches. Please double-check the Size Chart before ordering! In rare, exceptional cases where our team approves a size exchange, a nominal handling and re-printing fee will apply.

Q: What should I do if my product is damaged or defective? A: We take full responsibility for our mistakes! If you receive a damaged, misprinted, or incorrect item, email us at support@360bharatcraft.com within 24 hours of delivery.

Q: Is an unboxing video required for damage claims? A: Yes, strictly. To process any replacement or refund for damaged/missing items, a continuous, unedited unboxing video (showing the package being opened) is mandatory. We will arrange a free replacement for you immediately upon verification!

ЁЯУЮ 5. Contacting Support

Q: How do I contact 360 Bharat Craft? A: We are always here to assist you! You can reach us via:

  • Email: support@360bharatcraft.com
  • Support Hours: Monday тАУ Saturday, 10:00 AM тАУ 7:00 PM
  • Website: https://360bharatcraft.com